We ship to the US, Canada, and many foreign countries from Golden, Colorado, USA. Our business hours are from 9 a.m. - 5 p.m. Mountain Standard time Monday - Friday (GMT -7). We don't ship or answer the phone on USPS holidays or weekends.
If you are in the US we reserve the right to change your shipping method (speed and/or carrier) without your prior approval. This is intended to decrease delivery time and/or increase delivery reliability. We will bear all additional cost, if any, to do so. Also, there is no guarantee of delivery times whatsoever other than overnight domestic US deliveries ordered before our cutoff time on a business day. What you see in the shopping cart is an estimate of delivery time only and nothing more. Discounted or free shipping does not apply to international orders.
Order deadlines for same day shipping: Our cutoff time for same day FedEx shipping is ~3:00 p.m. Mountain Standard Time (GMT -7) Monday through Friday. The USPS pickup is usually ~12:30 MST. We always do our best to ship as quickly as possible but sometimes circumstances prevent this hence we do not guarantee same day shipping. Generally though, if you order by early afternoon MST the package will go out that day. We really don't like to have paid-for stuff hanging around so we try our best to get packages out the door. It makes life easier for everybody.
Domestic Shipping Delivery Times: For shipments within the United States our shipping options are FedEx or USPS. FedEx Ground or Home Delivery takes only 1 to 4 business days for delivery. See transit time map below from FedEx. Currently USPS takes from 3 to 7 days for delivery depending on how far away from Colorado you are. Please note that Saturday and Sunday do not count as shipping days for FedEx Express or FedEx Ground while USPS and FedEx Home Delivery both deliver on Saturdays. If you need Saturday delivery with FedEx Express you must email us at sales@dieselgeek.com or call 720 477 0996. There may be a surcharge for domestic FedEx Express service delivering on Saturday. Some areas are not eligible for Saturday FedEx Express deliveries.
If you are not in the US and you are not able to get shipping rates then we are not currently shipping directly to your country. If this is the case we recommend sending the items to a freight forwarder in the US and then have the freight forwarder ship the items to you. We wholeheartedly apologize for the inconvenience but there is no other way to get items to you currently. Shipping internationally is tricky right now. And tricky is putting it nicely.
Address accuracy: We get every flavor of incorrect addresses which we then have to research and correct. This eats up a lot of time and is even the reason we have removed many countries from our list of where we can ship. Please provide us with an address that any normal person can actually find in Google Maps. Don't abbreviate your address. Words and letters in electronic form are dirt cheap. Please don't skimp on detail. Give us an address that is precisely what is on your electric bill or one you might give your mother (or close friend) to make sure she can find you if she were travelling from a far off country. As if she has never been to visit you in your country, ever.
International Duties and Taxes: Taxes on UK, Canada, and EU orders are collected at checkout and shipped Duty Pre-Paid. No Tax/Duty/GST/HST/VAT collected at checkout will be refunded under any circumstances after an item leaves our facility. All taxes (VAT, GST, etc.), brokerage fees (if applicable) and Import Duties on orders shipped outside of the US, Canada, United Kingdom, and EU will be paid by the customer. These charges are not and cannot be collected by Dieselgeek.com but are billed upon delivery by FedEx. By purchasing through Dieselgeek.com you agree to the timely payment of these charges. If you are an international tax-exempt reseller please contact us prior to placing your order.
For South American Customers: There are many freight forwarders in Miami, Florida that can help you reduce your overall shipping and Customs expenses. We do ship direct to some South American countries.
| International Shipping Methods Transit time Cost |
| FedEx Priority International 1-3 Days High |
|
FedEx International Economy 2-4 Days High FedEx International Connect Plus 3-5 Days Medium Fedex International Ground (Canada) 5-10 Days Low |
| USPS Priority Mail International 5-14 Days Medium |
| USPS 1st Class International 14-60 Days* Low |
*Please note that these are only estimates on time frames based on business days. There is no guarantee that these time frames will be met. This is just to be used as a rough guide to help you decide which shipping option works best for you.
Service Failures Policy (3/16/2022)
Because of everything awry in the world right now we will not guarantee any shipping times whatsoever, domestic or international. Domestic overnight orders get our first attention and we will do everything within our power to get you your package next day. That means overnight orders received before cut-off will go out same day. In the rare instance that is not possible we will contact you so you can make an informed decision and revise your shipping choice as necessary. While we truly do our very best to land your package on time, be aware that there are innumerable factors out of our control once it leaves our hands.
FedEx Ground and Home Delivery Map:
USPS First Class Service Delivery Map:
